T/FYWG 2-2024 - Specification for ordinary residential community property management service

Scope: This standard consists of the following contents: basic requirements, operational requirements, service content, personnel configuration, fee requirements, and evaluation and improvement. (1) Basic requirements have a total of 8 contents. (3) Operational requirements include property service contracts and management operations. (4) Service content includes five types of public property services in residential areas: comprehensive services, common part maintenance, public order maintenance, cleaning services, and greening maintenance. Each type of service has five levels of service standards with further细分内容. (5) Personnel configuration should be appropriate to the size and scale of the property service project, the content of services, the level of service standards, and the charging standard. (6) Fee requirements are based on the division of management project service content, service level, and chargeable floor area. (7) Evaluation and improvement include service evaluation, result application, and service enhancement. An evaluation team is established to assess property management projects, project managers, and property service companies. The results of this assessment serve as important references for excellence evaluations, star rating determinations,前期物业服务招标and the selection and hiring of property service companies. This clarifies the direction for service improvement.

T/FYWG 2-2024 history

2024 T/FYWG 2-2024 Specification for ordinary residential community property management service