NS-EN 13850:2020 - Postal services — Quality of services — Measurement of the transit time of end-to-end services for single piece priority mail and first class mail

Scope: ADOPTED_FROM:EN 13850:2020 This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services. The standardized QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Postal Directive 97/67/EC and its amendments. This European Standard is mandatory and mainly used for performance measurement connected to requirements of the Universal Postal Service; domestic and international (UNEX).

NS-EN 13850:2020 history

2020 NS-EN 13850:2020 Postal services — Quality of services — Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
2013 NS-EN 13850:2012 Postal Services — Quality of Services — Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
2007 NS-EN 13850:2002+A1:2007 Postal service — Quality of service — Measurement of the transit time of end-to end-services for single piece priority mail and first class mail
2002 NS-EN 13850:2002 Postal services — Quality of service — Measurement of the transit time of end-to end services for single piece priority mail and first class mail