Quality management systems — Managing an organization for quality results — Guidance for realizing financial and economic benefits (ISO 10014:2021, identical)

2Scope / Description

This document provides guidance on achieving financial and economic benefits by applying a top-down structured approach based on quality management principles and systems as defined in the ISO 9000 family of standards. The approach is intended to a) monitor trends in key performance indicators and b) implement improvement activities based on observed measurements. It is specifically aimed at top management of organizations. The guidance is applicable to any organization, regardless of whether it operates in the public, private, or non-profit sector, and irrespective of its business model, revenue size, number of employees, diversity of products and services, organizational culture, complexity of processes, location, or number of sites. This document complements ISO 9001:2015 and ISO 9004:2018 by enhancing performance and illustrating the benefits attainable through applying the concepts described in those standards. It identifies practical management methods and tools that facilitate the achievement of these benefits.