Quality management systems — Fundamentals andvocabulary

This technical specification outlines the fundamental principles and terminology associated with quality management systems. It serves as a foundational reference for organizations seeking to understand the core concepts that underpin effective quality practices. The document defines key terms and provides clarity on the seven principles of quality management, which include customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. By establishing a common vocabulary, it facilitates consistent application of quality management across various industries and sectors. The content is designed to support the implementation, improvement, and assessment of quality management efforts within an organization. It acts as a guide for aligning strategic direction with quality objectives and ensuring that processes are managed to achieve desired outcomes. This standard provides the necessary context for other quality management documents and supports the broader framework of international best practices in this field.