Esports Hotel Electronic Sports Operation Service Requirements
1Key Takeaways
4. General Provisions 4.1 Esports hotels shall hold all valid licenses and permits required for operation in accordance with relevant laws, regulations, and provisions, and shall display them prominently within the esports hotel premises. 4.2 Esports hotels shall display the relevant laws, regulations, and standards co…
2Expert Interpretation
This article deeply interprets the industry standard "Esports Hotel E-sports Operation and Service Requirements" issued by the Ministry of Culture and Tourism, covering core contents such as equipment and facility configuration, service content specifications, personnel management requirements, safety management system and service quality evaluation mechanism, providing e-sports hotel operators with a standardized operation guide.
Standard Framework and Scope of Application
This standard applies to two types of business entities: professional e-sports hotels and non-professional e-sports hotels. It explicitly requires that the e-sports room area must be physically isolated from the general accommodation area. The standard includes the protection mechanism for minors in mandatory clauses for the first time, requiring the use of technical means to achieve the functions of blocking minors' login and consumption time reminder.
Core Equipment and Facility Requirements
| Functional Area | Basic Configuration | Recommended Configuration |
|---|---|---|
| E-sports Guest Room | Mainstream configuration computer (transparent chassis), e-sports tables and chairs, independent network, double bed ≥1.8m×2.0m | Watching sofa, live broadcast equipment, intelligent control system |
| Network System | Dedicated line access, traffic priority control | Dual-line backup, 10G optical fiber |
| Public Area | Fire evacuation instructions, information display screen | Match live broadcast area, shared charging station |
Specialized service specifications
Specialized e-sports services
Case: An e-sports hotel chain established a game butler service, providing: ① pre-installation and updates of popular games ② equipment performance debugging ③ event organization ④ tactical review guidance and other value-added services, which increased customer repurchase rate by 40%.
Minor protection mechanism
Implementation points: ①Mandatory reminder of the reservation system ②Face recognition verification ③Network access control ④Physically isolate the e-sports room area ⑤Data interface connection with regulatory authorities
Safety management system
Standard constructionSix-dimensional security protection:
- Content security: genuine software review and inspection system
- Equipment security: theft alarm system, transparent chassis design
- Network security: isolated office/guest room network
- Public security management: 30-day monitoring storage, real-name verification
- Health and safety: one guest one disinfection system
- Emergency management: dual-channel evacuation drill
Implementation suggestions
1. Grading certification system: It is recommended that industry associations establish a star rating system based on the standards, and grade them based on dimensions such as equipment configuration, service level, and event resources
2. Technical compliance transformation: It is necessary to focus on network control systems (such as: minors identification module) and equipment management systems
3. Talent training certification: Establish a professional qualification system for e-sports hotel service staff, covering special skills such as equipment maintenance and event services