Information Technology Cloud Computing Service Level Agreement SLA Framework Part 2 : Metric Model

This document provides a framework for defining and measuring service level agreements (SLAs) in the context of cloud computing. It focuses on the measurement models that can be used to assess the performance and quality of cloud services. The standard outlines various metrics and indicators that are relevant to different aspects of cloud service delivery, including availability, performance, security, and reliability. It aims to support organizations in establishing clear and measurable SLAs that align with their business requirements and service expectations. The document is structured to facilitate the selection and application of appropriate measurement models based on the specific characteristics of cloud services and the needs of service consumers and providers. It also includes guidance on how to integrate these models into broader SLA management processes.